DEALING WITH ONLINE COPYRIGHTS INFRINGEMENT IN ACCORDANCE WITH DMCA

• Registrant Name:
• Address 1:
• Address 2:
• Country:
• Phone Numbers:
• Time Zone:
• Registrant Email Address:
• Domain Booked on:
• Domain Expires on:
• Name Server 1:
• Name Server 2:
• IP Address:

• The contact details on the site and the contact details on the whois information should match. If not, do some further research using the details to find out the actual company
• Present both addresses on the DMCA report as 'Contact Address Listing on Website' and 'Contact Address on Whois '
• Incase of private whois address, contact the organization offering the privacy service (generally the registrant) with a DMCA letter
• Try to get more information about the people or company operating the website by checking the backlinks, copyright information, privacy policies or anything that can give you a cue forward

• Try to find out information about the Parent Hosting Company and not the Reseller Hosting Company. Most websites are hosted on reseller accounts. The Parent Hosting Company is generally found by finding out whois information of the IP address listed in Whois of the infringing website. The reseller account on the other hand can be found by checking the whois of the infringing website's name servers
  
  -> Make sure that in all cases you send a DMCA to the parent hosting company can if possible to the reseller hosting provider as well
  
  -> In most cases the reseller account is owned by the offender himself. So sending a mail to the reseller hosting provider is of little or no use.
  
• If the URL of the hosting company is not listed in the whois data, you can make a search for the organization name in google to find out the name
• If the hosting provider has a live chat facility, use the facility to get to know the best way to reach the abuse department
• After sending an email to the abuse department, make sure to take a note of the 'support ticket' number
• If possible, try and call up the abuse department directly along with sending them an email

• The only way to find out ISP information is to find the IP address of the person operating the infringing website. The IP address can be located by tricking the offender into sending an email to you
• Make sure that you use a free email account (yahoo, gmail etc.) to contact the offender
• Trick the offender into sending you an email by requesting information about his products/services or by asking some query regarding his website
• Keep contacting the offender using different email addresses with different queries unless he responds
• Space your emails properly and vary the topic and writing styles so that he does not suspect
• Do not waste much time, if you are not able to get the ISP information. The web hosting provider is the most important person to contact in these cases

• Locate a product on the infringing website and try to make a purchase. This will take you to the payment gateway payment interface giving you information about the company offering the service
• Do a search in Google with the website name and after making doubly sure that you are dealing with the right company, proceed to do a whois search

• Google Sponsored Ads Search: http://www.google.com/sponsoredads
• Overture Sponsored Ads Search: http://www.content.overture.com/d/
• MSN: Check directly thought search results

• If the infringing website is using search engine PPC networks to drive traffic, you should be sending DMCA letters to these departments urging them to stop offering advertising to the infringer
• If the infringer is getting traffic organically, you should be released DMCA to the search engines urging them to remove the website of the infringer from their Index

• Google, Yahoo! and MSN (fax as well as email the notification)
• Hosting Company (asking them to suspend the hosting account immediately)
• ISP (asking to discontinue services)
• Payment Processors (if any)
• Advertising Networks used by the Infringer (if any)

• Send out proper Cease and Desist Email Depending on the nature of infringement
• Do not send more than one email and start the DMCA proceedings if no response is received within 24 hours of email sent
• Send Cease and Desist emails to all email addresses present on the website and whois information. Also send the mail through contact forms if any, present on the offender's website
• Do not bother if the offender does not respond to your queries. In most cases they don't. You can carry on with DMCA proceedings and ensure that the offending website is suspending from hosting

• If you are Faxing the DMCA Document, Fax it over a Company Letter Head. Note down the date of fax send and keep delivery reports in file for future reference
• If you are sending the DMCA through Email, make sure to send a copy to abuse@sitename and support@sitename.com
• Make sure that you have checked the documents thoroughly before you fax or email it
• Fax can be sent to Google.com and the hosting companies. Yahoo! and MSN prefer receiving the DMCA via email
• Some Hosting companies and Payment Gateways have different formats for DMCA. So make sure to check if there are any specifications mentioned on the site
• The DMCA report should contain direct links to online original copyrights wherever available
• Keep following up with the DMCA mail on a daily basis, but do not send more than one mail a day. Follow up mails need to be simple and precise with a clear tone
• If any of the parties contacted responds to your DMCA queries and takes necessary action, use that mail to convince others to follow suite.